Cancellation and Package Refund Policy (current from 23.02.2023):
– I agree that any missed or rescheduled sessions without at least 24 hours notice will be forfeited without refund.
– I agree that my session will not be able to be refunded once commenced.
– I agree that I will not be refunded for any course, process, program, series after purchase as I will have received instant access to the resources and can derive benefit. This includes but is not limited to Healing at Home, Life after Domestic Violence, Personalised Hypnosis Recordings, Why I Stayed.

– Lisa’s Sanctuary offers discounted one-on-one sessions in a 4 week and 8 week package due to the benefit of receiving multiple sessions.
– There are no refunds for packages after the sessions have been received.
– Please contact me if you’re experiencing any financial, physical and/or emotional barriers in attending your sessions.
– While I strongly believe in the work I do and the processes I guide you through I can’t guarantee results because I have no way of knowing if my client is doing the work outside of our sessions. I can’t wave a magic wand and heal you (I wish I could!) but I can guide and support you through tried, tested and trusted processes of releasing pain, trauma, memories and emotions while inspiring you to create the life you’ve always wanted.

I understand that:
– I am not obligated to provide any information requested of me but that my failure to do so might compromise the quality and outcome of the health care and treatment given to me.
– My health records and any case notes taken are confidential and under no circumstances will my private information be disseminated or otherwise shared, unless legally requested via subpoena or police warrant.
– I am aware of my right to access the information collected about me, except in rare circumstances where information may be withheld, and I understand that I will be given an appropriate explanation in these circumstances.
– My private information will not be shared with any persons or practitioners without my prior consent in writing.

Client Consent Clause and Teletherapy Waiver
– I understand and accept that the treatment provided is not guaranteed to heal/rehabilitate and there are no refunds provided once the program/session has commenced and total fee for the chosen program is payable. I release any liability on-site or off-site while under the care, direction and advice of Lisa and Lisa’s Sanctuary.
– I release Lisa and Lisa’s Sanctuary from any liabilities such as overdose, death or injury incurred or claims to damages.
– I acknowledge that I may be referred to another medical practitioner when my case exceeds the expertise or scope of practice of the practitioners from Lisa’s Sanctuary to ensure duty of care.

Teletherapy Waiver:
– I hereby consent to engage in teletherapy with Lisa’s Sanctuary.
– I understand that “teletherapy” includes consultation, treatment, transfer of medical data, emails, telephone conversations and education using interactive audio, video, or data communications.
– I understand that teletherapy/coaching also involves the communication of my medical/mental information, both orally and visually.
– I understand that I have the following rights with respect to teletherapy:

1. I have the right to withhold or withdraw consent at any time without affecting my
   right to future care or treatment.
2. The laws that protect the confidentiality of my medical information also apply to
   teletherapy. As such, I understand that the information disclosed by me during the
   course of my therapy or consultation is generally confidential.
3. I understand that there are risks and consequences from teletherapy, including,
   but not limited to, the possibility, despite reasonable efforts on the part of Lisa’s Sanctuary that: the transmission of my information could be disrupted or distorted by technical failures; the transmission of my information could be interrupted by unauthorised persons; and/or the electronic storage of my medical information could be accessed by unauthorized persons.
4. In addition, I understand that teletherapy based services and care may not be as complete as face- to-face services. I also understand that if Lisa’s Sanctuary believes I would be better served by another form of therapeutic services (e.g. face-to-face services) I will be referred to a professional who can provide such services in my area. Finally, I understand that there are potential risks and benefits associated with any form of psychotherapy, and that despite my efforts and the efforts of my therapist, my condition may not be improve, and in some cases may even get worse and I understand that I may benefit from teletherapy, but that results cannot be guaranteed or assured.
5. I accept that teletherapy does not provide emergency services. If I am experiencing an emergency situation, I understand that I can call 000 or proceed to the nearest hospital emergency room for help. If I am having suicidal thoughts or making plans to harm myself, I can call the National Suicide Prevention Lifeline at 1.800.273.TALK (8255) for free 24 hour hotline support.
6. I understand that I am responsible for (a) providing the necessary computer, telecommunications equipment and internet access for my teletherapy sessions, (b) the information security on my computer, and (c) arranging a location with sufficient lighting and privacy that is free from distractions or intrusions for my teletherapy session.
7. I understand that while email may be used to communicate with Lisa’s Sanctuary, confidentiality of emails cannot be guaranteed.
8. I understand that I have a right to access my medical information and copies of medical records in accordance with HIPAA privacy rules and applicable state law.
   

I agree that any information provided to Lisa’s Sanctuary is true and correct to be the best of my knowledge.

I have read, understand and agree to the Terms and Conditions provided above.